Frequently Asked Questions

iqjili strictly enforces the Philippine legal minimum age for online casino gaming: 21 years old. This is in line with PAGCOR regulations. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. We take underage gambling very seriously — if you suspect a minor is using the platform, please contact us at [email protected] right away.

iqjili accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID / Voter's Certification
• Philippine National ID (PhilSys)

Documents must be clear, unexpired, and show your full name, date of birth, and photo. In some cases, a proof of address (utility bill or bank statement dated within 3 months) may also be required.

No. iqjili strictly allows only one account per person. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you've forgotten your login details, use the password reset function on the iqjili Login page or contact our support team for assistance.

Go to the iqjili Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team at [email protected] and we'll help you regain access securely.

iqjili supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with Philippine regulations. Cryptocurrency is also not supported.

The minimum deposit at iqjili is ₱100 for most payment methods, making it accessible for players across all budget levels. GCash and PayMaya deposits are typically processed instantly, so you can start playing right away. For bank transfers, processing may take a few minutes depending on your bank. Visit the Finance / Wallet page for full details on deposit options and limits.

iqjili processes withdrawal requests as quickly as possible. Here's a general guide to processing times:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 1–3 business days

Before your first withdrawal, make sure your KYC verification is fully completed — unverified accounts cannot process withdrawals. The minimum withdrawal amount is ₱200. If your withdrawal is taking longer than expected, contact our support team and we'll look into it right away.

iqjili does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule. GCash and PayMaya transactions are generally free for standard transfers, but this may vary. For full details, visit the Finance / Wallet page.

There are a few common reasons a withdrawal may be declined or placed on hold:

• Your KYC verification is incomplete or documents are pending review
• You have an active bonus with wagering requirements that haven't been met yet
• The withdrawal amount is below the ₱200 minimum
• There is a security flag on your account requiring additional verification
• The payment details you entered don't match your registered account information

If none of these apply to your situation, please contact our 24/7 support team at [email protected] with your account details and we'll resolve it promptly.

iqjili offers a wide and growing library of casino games designed to suit every type of Filipino player. Our current lineup includes:

• Slots: Hundreds of video slots from top providers — classic reels, jackpot slots, and feature-packed titles
• Baccarat: Multiple variants including Speed Baccarat and Live Baccarat with real dealers
• Bingo: Fast-paced bingo rooms with multiple ticket options and big prize pools
• Live Casino: Real-time games streamed with professional dealers
• Table Games: Roulette, blackjack, poker variants, and more

New games are added regularly. Check the iqjili Casino page for the latest additions.

Yes. All games at iqjili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies to verify fairness and compliance. Live casino games use physical cards and equipment operated by trained dealers, streamed in real time — so what you see is exactly what happens.

Absolutely. iqjili is fully optimized for mobile play. You can access the full game library directly through your smartphone or tablet browser — no app download required, though a dedicated app may be available for an even smoother experience. The platform works on both Android and iOS devices. Whether you're in Makati, Quezon City, or anywhere else in the Philippines, as long as you have a stable internet connection, you can enjoy iqjili on the go.

Minimum bets vary by game type. Most slot games start from as low as ₱1 per spin, making them accessible for casual players. Baccarat and other table games typically start from ₱10–₱50 per hand depending on the variant. Live casino tables may have higher minimums, usually starting from ₱100. Bingo tickets are priced per room and can start from just a few pesos. Check the individual game lobby for exact bet limits before you start playing.

iqjili offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — visit the iqjili Casino page for the latest offer. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Make sure to read the full bonus terms before opting in so you know exactly what to expect.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games like baccarat may contribute less. Always check the specific terms of each promotion.

Most bonuses at iqjili are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a promo code during the deposit process. Once a bonus is active on your account, you can track your wagering progress from the promotions section of your account dashboard. If a bonus hasn't appeared after meeting the conditions, contact our support team and we'll sort it out quickly.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the wagering requirements attached to the bonus. Once the wagering requirement is fully met, the bonus balance converts to real cash that you can withdraw freely. If you'd prefer not to use a bonus, you can opt out before accepting it. Attempting to withdraw before meeting wagering requirements will result in the bonus and any associated winnings being forfeited.

iqjili provides a full suite of responsible gaming tools available directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're comfortable losing in a given period
• Session Time Limits: Get reminders or automatic logouts after a set play duration
• Cooling-Off Period: Temporarily suspend your account for 1, 7, or 30 days
• Self-Exclusion: Permanently or indefinitely close your account for a minimum of 6 months
• Reality Checks: Periodic pop-ups showing your session time and spending

For full details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your iqjili account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and follow the prompts to set your exclusion period. Once activated, your account will be immediately suspended — you will not be able to log in, deposit, or place bets for the duration of the exclusion. iqjili will also stop sending you promotional communications. Self-exclusion cannot be reversed for a minimum of 6 months. If you need help activating this, contact us at [email protected].

If you or someone you know is struggling with problem gambling, help is available. iqjili encourages players to reach out to professional support services. In the Philippines, you can seek assistance through mental health professionals, community health centers, and PAGCOR's responsible gaming programs. You can also contact iqjili's support team at [email protected] — our team is trained to handle these situations with complete confidentiality and compassion. For more information on our tools and resources, visit our Responsible Gaming page.

iqjili's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Available directly on the iqjili platform — fastest response time
• Email: [email protected] — responses typically within 2–4 hours

Our support agents are fluent in English and Filipino, so feel free to reach out in whichever language you're most comfortable with. We're here to help with anything from account issues and payment questions to game queries and responsible gaming support.

Yes. iqjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with unauthorized third parties. Financial transactions are processed through secure, regulated payment gateways. We also use two-factor authentication (2FA) options to add an extra layer of security to your account. For full details on how we handle your data, please review our Privacy Policy.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your iqjili account, take these steps immediately:

1. Change your password right away via the iqjili Login page
2. Enable two-factor authentication if you haven't already
3. Contact our support team at [email protected] to report the issue
4. Request a temporary account freeze while the matter is investigated

Our security team will investigate promptly and take appropriate action to protect your account and funds.

iqjili Casino operates in accordance with applicable Philippine gaming regulations and guidelines set by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for regulating and licensing online gaming in the Philippines. We are committed to full compliance with all relevant laws, including age verification requirements, anti-money laundering (AML) protocols, and responsible gaming standards. Players are encouraged to review our Terms & Conditions for full details on our operating framework.

If you wish to permanently close your iqjili account, contact our support team at [email protected] with your account details and a request for permanent closure. Before closing, make sure to withdraw any remaining balance — funds in a closed account may be more difficult to recover. If you're closing your account due to gambling concerns, we strongly encourage you to use our self-exclusion tool instead, which is specifically designed for this purpose and includes additional safeguards. Visit our Responsible Gaming page to learn more.